Refund policy

At TheRoseWicks, every candle is hand-poured with care and intention. We want you to feel good about your purchase and we're here to help if something doesn't meet your expectation.

All of our candles are carefully inspected before they shipped. Due to the nature of our products, all sales are final and non-refundable. We take pride in the quality and cleanliness, and returned items cannot be resold.

If your order arrives damaged or you received a defective item, please contact us within 7 days of delivery.

Customer Support Email: Therose@therosewicks.com.

To help us resolve the issue quickly, please include:

Your order number
A clear photo of the product and packaging
A brief description of the issue

Once approved, we'll send a replacement or issue store credit.

If you received the wrong product or something missing from your order, reach out within 7 day of delivery so we can make it right.

We Do Not Accept Returns On

Used candles
Sale or promotional items
Orders not placed directly through our website

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